Privacy Policy

Last Updated: 24th December, 2025

This Privacy Policy explains how Farm Fresh Meat Shops, operated by Eterno Trading Enterprise, collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide Directly

When you engage with our website or services, we may collect:

Full Name
Phone Number
Email Address
Delivery Address
Payment Information (processed securely through third-party providers)
Order Details
Messages sent through our contact forms or WhatsApp ordering system

B. Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP Address
Browser type and device information
Pages visited and time spent
Cookies and tracking technologies (for improving user experience)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Communicate updates, confirmations, or delivery schedules
Improve our website services and user experience
Send promotional offers (only if you opt in)
Prevent fraudulent transactions
Maintain accurate business records

We do not sell or rent your personal information to third parties.

3. Payments & Security

We use secure third-party payment gateways such as:

Paystack
Flutterwave
Mobile Money payment processors

These providers handle your payment information using advanced security and encryption.
Farm Fresh Meat Shops does not store or access your full card or mobile money details.

4. Sharing of Information

We may share your information with:

Delivery partners (for fulfilling your order)
Payment processors (for payment verification and billing)
Technical service providers (for hosting, security, website functions)

These partners are required to protect your information and use it only for the intended purpose.

We may also disclose information if required by:

Law enforcement
Court order
Regulatory obligations

5. Cookies and Tracking Technologies

Our website uses cookies to:

Improve website functionality
Remember your preferences
Analyze website traffic
Enhance user experience

You can adjust your browser settings to refuse cookies, but some website features may not function properly.

6. Data Retention

We retain your information only for as long as necessary to:

Complete your order
Maintain business and tax records
Improve customer service
Comply with legal requirements

You may request deletion of your personal data at any time, subject to legal retention obligations.

7. Your Rights

You have the right to:

Request access to your personal data
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
Withdraw consent for data processing

To exercise these rights, contact us at:
farmfreshmeatshopsgh@gmail.com
0591757256

8. Data Security

We implement strong measures to keep your data safe, including:

SSL encryption
Secure hosting environment
Restricted access to personal data
Regular security monitoring

However, no system is 100% secure.
We encourage customers to protect their login details and devices.

9. Children’s Privacy

Our website is not intended for children under 16 years old. We do not knowingly collect information from minors.

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy occasionally.
All changes will be posted on this page with an updated “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, contact us:

Farm Fresh Meat Shops
Operated by Eterno Trading Enterprise
Email: farmfreshmeatshopsgh@gmail.com
Phone: 0591757256
Obuasi, Ghana