FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell?

We sell a wide range of fresh and frozen meat and fish products, including:

  • Catfish (live and frozen)
  • Rabbit meat
  • Tilapia
  • Ghana-made frozen chicken (all parts)
  • Pork
  • Goat meat

2. How do I place an order?

You can place an order in two ways:

  • Online: Add products to your cart and check out on our website
  • WhatsApp: Click the “Order on WhatsApp” button to place your order directly with our sales team

3. What payment methods do you accept?

We accept:

  • Mobile Money (MTN, Vodafone, AirtelTigo)
  • Debit/Credit Cards
  • Cash on Delivery (where applicable)

4. Do you deliver nationwide?

Yes. We deliver across Ghana.
Same-day delivery may be available within selected locations, while other regions are served on scheduled delivery days.

5. Can I pick up my order instead of delivery?

Yes. You can choose pickup during checkout or when ordering via WhatsApp.
Pickup details will be communicated after order confirmation.

6. Do you sell live catfish?

Yes. We are Ghana’s leading supplier of live catfish.
Live fish orders may require special handling and confirmation before delivery or pickup.

7. Are your products fresh and safe?

Absolutely. All products are handled under strict hygiene standards and maintained through a proper cold-chain system to ensure freshness and safety.

8. Do you supply in bulk or wholesale quantities?

Yes. We supply in bulk to restaurants, hotels, caterers, cold stores, and retailers.
Please contact us directly for wholesale pricing and supply arrangements.

9. Can I request special cuts or custom orders?

Yes. We accept special requests such as:

  • Custom cuts
  • Large quantities
  • Event or festive orders
    Availability depends on product type and advance notice.

10. What is your refund policy?

Due to the perishable nature of our products, refunds are handled strictly.
Any issues must be reported within 2 hours of delivery with photo evidence.
Please refer to our Refund & Cancellation Policy for details.

11. What happens if my delivery is delayed?

While we strive to deliver on time, delays may occur due to traffic, weather, or logistics.
We will keep you informed in case of any delay.

12. What should I do after receiving my order?

We advise customers to:

  • Refrigerate or freeze products immediately
  • Store live fish properly if not used immediately
  • Follow standard food safety practices

13. Are your prices fixed?

Prices may change based on market conditions and availability.
The final price will always be confirmed before delivery or payment.

14. Do you operate on public holidays?

Operating hours on public holidays may vary.
Please check our website or contact us via WhatsApp for holiday schedules.

15. How can I contact Farm Fresh Meat Shops?

You can reach us via:

Need More Help?

If your question is not listed here, please contact our customer support team — we’re happy to assist.